Lead times will be extended for all custom and buy-out products. See Confirmation for lead time
In order to ensure the best possible service, please read and follow the procedures outlined below.
General
• Rush orders are chargeable and will incur a 15% premium plus freight unless shipped with a regularly scheduled delivery arranged at time of order.
• Orders received on this form will be scheduled to ship as follows:
Replacement parts – 5 business days after release
Replacement Cabinets – 7 business days after release
Orders over $1,000 – 10 business days after release
• Orders must be received by 10:00 a.m. Eastern Standard Time to receive same-day processing.
• Submit order using the Rush Order Form; include all information requested.
• Rush orders may not contain more than 5 cabinets.
• Special purchased items such as Louvered, Stainless Steel and Aluminum doors, and non-standard hardware, may extend lead times.
• Note previous order number, if applicable, on form.
• Note the reason on the Rush Order Form.
Signing the order form indicates approval as submitted with no required signed acknowledgment.
Rush orders are final; changes and cancellations are not allowed.
Color Match
• Orders for product less than six months old will be matched to the control sample.
• Orders over six months old require a color match sample to be submitted.
Orders will not be processed until sample is received.
Samples must be at least one square foot and include the door profile.
Panels, fillers, moldings, etc. are not acceptable forms of color match samples.
• Lead time begins upon receipt and approval of color match sample.
• Due to the nature of cherry wood, an exact color match may not be achieved. Time and aging will be required.
• The shipping cost of the color-match sample is the responsibility of the Dealer.
• Color match material must be minimum 6x6.
Shipping
• Indicate preferred method of shipping on Rush & Job Completion Order Form: Next scheduled truck, UPS, FedEx, common carrier, etc.
• If no preferred shipping method is indicated, items will be shipped via best method.
• Freight charges apply to all chargeable parts orders, unless requested at time of order to ship with a previously scheduled order. Rush Order lead time
must coincide.
• The acknowledged Ship Date is the day product will ship.
• UPS will not ship items over 150 pounds. Packages cannot exceed 150” in length and girth combined.
• Packages may be up to 96” in length.
• Executive Cabinetry is unable to ship cabinets via UPS.
• Orders may be tracked and reviewed on the Dealer section of the Executive Cabinetry website:


TO ORDER REPLACEMENT CABINET BOXES (IF NOT COMPLETE) USE THE FOLLOWING SKUS:
BOXONLY Only the cabinet box - no doors & drawers, shelves, or drawer boxes
BOXONLYSH Cabinet box and shelves - no doors & drawers or drawer boxes
BOXONLYDB Cabinet box and drawer boxes - no doors & drawers or shelves
BOXONLYSHDB Cabinet box, shelves, and drawer boxes - no doors & drawers